Resume

• Master of Business Administration – Information Technology Management
• Anticipated Graduation November 2017

Indiana University

• Bachelor of Science – Media Arts & Science
• Concentration on print publication media with a track in journalism
• Completed Applied Certificate of Computer Science
• Graduated May 2009

Franklin College

• Bachelor of Science – Journalism
• Worked for FranklinONE advertising agency designing ads for various campus publications
• Worked as a weekend disc jockey for WFCI 89.5 FM Radio Station
• Participated in Student Congress
• Served as a Campus Resident Assistant
• Attended 1998-2000

Ben Davis High School

• High School Diploma – June 1998

• Oversees the development of proposals, bids, or other documents describing organizational products and services in response to requests from prospective clients.
• Maintains extensive knowledge of healthcare information technology, laboratory software applications, healthcare IT infrastructure, including but not limited to: security, regulatory compliance, network architecture, etc.
• Collaborates with members of the sales, marketing, finance, legal, development, research, proramming, and product teams to ensure content is complete, accurate, and timely.
• Recommends enhancements to the organization’s software products or services based on inquiries from prospects.
• Responsible for the administration of the sales demo database and Orchard’s products (installation and maintenance) on Sales & Marketing personnel computers and trade show computers.
• Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.
• Responsible for maintaining a thorough working knowledge of Orchard products (technical aspects, features, benefits, etc.) and an understanding of Orchard’s competitor products and their strengths and weaknesses in order to respond to, write, complete, publish, and deliver Requests for Proposals (RFPs) or Information (RFIs).

Marketing Media Specialist for Orchard Software Corporation | March 2005 – December 2014

• Responsible for production of all printed marketing materials including, but not limited to: print publication content and design, eebsite user interface design and content, online advertisin, design and production of all promotional giveaways. This included working very closely with production vendors to produce print specific artwork on tight deadlines.
• Managed video production for internal corporate training, industry trade shows, marketing and advertising.
• Responsible for all photography for company advertising campaigns.
• Responsible for all information technology support for a sales staff of 45 employees—including home
  network support, PC hardware and software support, mobile phone support, etc.

• Responsible for the selection, acquisition, and implementation of multiple multi-function, large volume color printers for a company to service 200 associates. This included managing ongoing maintenance and support with the selected vendor.
• Responsible for the selection, acquisition, and implementation of various corporate operating needs such as corporate shipping (FedEx), expense report management software, office supply vendors, etc.

Technical Support Representative for Orchard Software Corporation | June 2004 – March 2005

• Served in a technical support call center that serviced 24/7/365 support to approximately 1200 clients throughout the United States.
• Utilized a variety of technical resources to provide support including remote VPN connectivity, web-based support, team-oriented CRM, etc.
• Excelled in specific product support for Orchard® Copia® and HL7 Interfacing
• Worked closely with clinical laboratory professionals, offering guidance on laboratory processes and workflows
• Provided technical support for hardware, software, database, telephony, etc. for laboratories in the health care industry.

• Proposal Manager | November 2007 – Present
• Marketing Media Specialist | March 2005 – December 2014
• Technical Support | June 2004 – March 2005

Stewart Title Services of Indiana

• Assistant IT Administrator | August 2001 – June 2004
• Closing Coordinator | May 2001 – August 2001

Collision Solutions, Inc.

• Office Assistant | January 2000 – May 2001

TitleCorp of Indiana, Inc.

• Office Assistant | January 1997 – December 1999

Westside Retirement Village

• Dietary Aide | March 1994 – August 1998

• Web development applications and languages such as WordPress, PHP, SQL, Java, HTML, etc.
• Corporate IT support such as LAN/WAN Infrastructure Support, Exchange, Active Directory, Domain Controller, Network Security, etc.
• Adobe Creative Cloud master with exceptional skills in Photoshop, InDesign, Illustrator, Premier Pro, After Effects, Edge Animate, and Dreamweaver
• Experienced Super-User/Administrator in Microsoft Office (all versions)
• Well versed in both Windows and Mac platforms

• Completed project-oriented tasks for people in setting up and configuring home networks and personal computers including wireless configuration, A/V configuration, backup and recovery, etc.
• Freelance wedding/personal photography and design services since 1999 including wedding and family photography; environmental and product photography.
• Completed freelance design work including flyers, business cards, logo design, website development, etc. for a variety of individuals and companies.

• Photography (weddings, seniors, families, corporate events, etc.)
• Home Networking Configuration including audio/video
• Painting (acrylic, oil, watercolor on canvas)
• Outdoor Life (camping, fishing, hiking, boating, etc.)
• Little League Softball Coach
• Volunteer with Girl Scouts of Central Indiana
• Volunteer for American Cancer Society; captain of team for Relay for Life